Returns + Warranty
30-day return window
If Kristi Cart doesn't work for your setup, you have 30 days from delivery to ship it back for a full refund. We cover return shipping in the US.
How to start a return:
- Email hi@kristicart.com with your order number and a brief reason (helps us improve).
- We'll email you a prepaid return label within 24 hours.
- Pack the cartridge in its original box (or any sturdy box if you tossed it), drop at any USPS location.
- Refund issued via Stripe within 3 business days of receiving the return. Funds typically appear in your account within 5-10 business days after that.
Condition requirements
- Functional — we test every unit before shipping, so it should arrive working. If yours is damaged in transit, take a photo and email us first.
- Reasonably clean — light usage residue is fine. Heavy damage from drops or liquid exposure isn't covered.
- All included parts — cartridge, USB-C cable, quick-start card.
1-year manufacturer warranty
Beyond the 30-day return window, every Kristi Cart carries a 1-year manufacturer warranty against defects in materials or workmanship under normal use.
What's covered:
- Sensor failure (won't report temperature/humidity readings)
- Display failure (OLED stops working)
- WiFi/microcontroller failure (won't connect or boot)
- Fan or humidifier failure during normal duty cycles
What's not covered:
- Damage from liquid spills, drops, or physical force
- Damage from non-stock firmware modifications
- Normal wear on consumable parts (humidifier media, water reservoir)
- Anything caused by your wine fridge failing or behaving oddly
To file a warranty claim, email hi@kristicart.com with your order number, a description of the problem, and ideally a short video. We'll either troubleshoot remotely (most issues turn out to be configuration) or send you a replacement / repair.
Damaged in shipping?
Take a photo of the damage and email us within 7 days of delivery. We'll ship a replacement immediately, no need to return the damaged one.
Questions
Anything not covered above: hi@kristicart.com. Real human reads every message.